Managed Cloud Services

Managed  Cloud Services for Small and Medium Business

Our three enhanced Managed services offerings  includes the following components: proactive monitoring and maintenance (server, network, services), end-user service desk, incident resolution, key metrics and performance data reporting, quarterly and annual reviews, and a virtual CIO service that helps customers manage technology and risk. MelbourneCloudServices’s three key managed services offerings are:

•  MelbourneCloudServices-Business-in-a-Box—includes Microsoft 365 Business (replacing Office 365 Business Premium), a Surface device, and the managed services components identified above. This offer helps customers to budget and manage their technology on a per-employee cost basis. Customers can work more easily with MelbourneCloudServices, and the company, in turn, can manage customer costs and service levels more successfully.
• MelbourneCloudServices-Secure-Managed-Cloud—includes Microsoft 365 Business, the managed services components mentioned above, Azure Active Directory, P1 and one domain controller in Azure. This is a single, security-based SKU that replaces an offer that was built on six products from several vendors, including Microsoft, Kaseya, Ahsay, Lenovo, HP, and Dell. As a result, the secure managed cloud service is easier and more cost-effective for MelbourneCloudServices to configure, implement, and maintain. It’s also more reliable, with fewer incidents and greater uptime, which boosts customer satisfaction and loyalty.
• MelbourneCloudServices-SMB-ProtectIT—includes Microsoft 365 Business and Intune for mobile device and application management and the managed services components mentioned above. It replaces an offer based on Microsoft Enterprise Mobility + Security (EM+S). Given that EM+S is an enterprise SKU, this offer gives smaller businesses a more affordable option for security coverage. It also gives MelbourneCloudServices an offer that’s more sharply focused on the small- and medium-sized market, so MelbourneCloudServices can better serve its current smaller customers and help ensure their security and productivity. This offer is more attractive to smaller customers, who are more security focus.